Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it: unused, unopened if applicable, with all original accessories, manuals, labels, and in its original packaging. You will also need the receipt or proof of purchase.
Products that have been used, damaged by improper handling, installed incorrectly, or returned without original packaging may not be eligible for a refund.
How to Start a Return
To start a return, please contact us at:
Email: info@eedas.com
Please include your order number, the reason for the return, and photos or videos if the item is defective, damaged, or incorrect.
If your return request is accepted, we will provide return instructions, including how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us at info@eedas.com for any return-related questions.
Return Shipping
Unless the item is defective, damaged, or incorrect due to our error, customers are responsible for return shipping costs.
If the return is caused by a product defect, shipping damage, or an incorrect item sent by us, we will help evaluate the issue and provide an appropriate solution.
Original shipping fees, if any, may not be refundable unless the return is due to our error.
Damages and Issues
Please inspect your order as soon as you receive it. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately at info@eedas.com.
To help us evaluate the issue quickly, please provide:
- Your order number
- Clear photos or videos of the issue
- Photos of the outer package and shipping label if the item arrived damaged
We will review the information and work with you to provide a suitable solution.
Non-Returnable Items
For safety, hygiene, and professional-use reasons, certain dental products may not be eligible for return once opened, used, installed, sterilized, or removed from sealed packaging.
Non-returnable items may include:
- Used dental instruments
- Opened sterile products
- Customized or special-order products
- Clearance or final sale items
- Gift cards
Please contact us before purchasing if you have questions about whether a specific product can be returned.
Exchanges
The fastest way to ensure you receive the product you need is to return the original item after approval and place a new order separately.
If you received a defective, damaged, or incorrect item, please contact us first at info@eedas.com, and we will help you resolve the issue.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days after receiving it, for any reason and without providing a justification.
To be eligible, the item must be unused, in the same condition that you received it, with all original accessories and packaging. You will also need the receipt or proof of purchase.
This right does not apply to products that cannot be returned for hygiene, safety, customization, or professional-use reasons once opened or used, where applicable by law.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved.
If approved, the refund will be processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at:
Email: info@eedas.com